1. Legal Compliance
We comply with all applicable Indian laws, including but not limited to:
- The Information Technology Act, 2000
- The Consumer Protection Act, 2019
- The Copyright Act, 1957
- The GST Act, 2017 (for applicable taxes on sales)
2. Seller Responsibilities
- We ensure that the books listed for sale are genuine and not counterfeit or pirated copies.
- Books must be in new or good condition, with no missing pages or significant damages.
- We fulfill customer orders within the agreed timeframe and ensure proper packaging and delivery.
3. Intellectual Property
- We have the necessary rights to sell the books and should not violate any copyright laws.
- Unauthorized reproduction, modification, or sale of copyrighted materials is strictly prohibited.
4. Order Fulfillment and Shipping
- We strive to process and ship and deliver your orders within 5-7 business days.We dispatch books within the specified timeframe.
- Tracking details should be provided to customers once the book is shipped.
- If we are unable to fulfill an order, We notify the buyer and issue a refund promptly.
5. Returns & Refunds
- We adhere to the return and refund policy stated in this document.
- Customers should be refunded within 15 days of the returned book being received.
6. Books Return Policy
We strive to provide quality spiritual books to our customers. Our return policy is as follows:
- Books can be returned within 7 days of purchase if they are defective, damaged, or incorrect.Exchanges,Replacements and damaged products will be delivered within 5-7 days.
- The book must be in its original condition, unused, and accompanied by the original receipt or proof of purchase.
- Returns are not accepted for books that have been read, used, or damaged due to mishandling.
- Customers can initiate a return request by contacting our support team at [email protected]
- Refunds or replacements will be processed once the returned book is received and inspected..
- Return shipping costs may be covered by us in cases of incorrect or defective books.
- Refund will be Credited to the purchasers within 15 days of the returned book being received via original Mode Of Payment.
7. Pricing & Taxes
- We are responsible for setting fair prices.
- GST and any other applicable taxes must be correctly applied and reported.
8. Prohibited Content
The following types of books are strictly prohibited from being listed:
- Books that promote hate speech, violence, discrimination, or illegal activities.
- Books that infringe on copyright or violate Indian laws.
9. Dispute Resolution
- Any disputes arising between sellers and buyers shall be handled in accordance with the dispute resolution policies of Saiva Siddhantam Books.
- In case of legal action, disputes shall be subject to the jurisdiction of court Bangalore Karnataka India.
10. Termination of Services
- We reserve the right to suspend or terminate on any books based on the stock availability.
11. Customer Feedback & Concerns:
- We appreciate our customer to provide their valuable feedback and concerns addressing to [email protected].